If something unexpected comes up and you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid a cancellation fee.
We know that life has a way of being, well, life. So we’ll let it slide one time if you need to change or cancel an appointment within 24 hours of the scheduled time. But please note that the second time will incur a charge of 50% for the selected service or one session will be deducted from your package or membership. Should it happen again, you will be charged 100% of the booked service. Same goes for no shows/no cancellations.
If you arrive more than 10 minutes late, it is at the practitioner’s discretion to determine if there’s enough time for your service. If there is too little time, please be aware that we will not be able to start the service and the cancellation fee of 50% will be charged.
Thanks for honoring everyone’s time.